Have you ever been caught off guard by a question or comment during a conversation or presentation? Have you ever looked back at your reaction and felt that you could have handled things differently? Did your emotions get the better of you?

This interactive and engaging training program will provide tools to react with calm, confidence and control when communicating under pressure or dealing with an unexpected moment when speaking. This program will demonstrate and then offer opportunities for you to use a toolkit to respond to a challenging dialogue in real-time to achieve an optimal outcome.

Learning objectives

1. Exploring what happens to us (physiologically and psychologically) when we are caught off guard with a comment, conversation or question during a business presentation, request for proposal or networking event.
2. Applying a toolkit that will provide proven and practical tools and exercises to react with calm, confidence and control when caught off guard during a business presentation, request for proposal or networking event.
3. Applying the toolkit to become a more effective communicator in a professional business environment